Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns work.

Return window: You may request a return within 30 days of receiving your order.

Request authorization first: Email info@smithgear.com with your order number and the reason for the return. We'll reply with a Return Authorization (RA) number and return instructions. Returns sent without an RA number can't be accepted. Once issued, the item must be shipped back within 30 days.

Condition: Items must be unused, complete with all parts and accessories, and in the original packaging.

Return shipping: The customer is responsible for return shipping costs unless the item arrived damaged, defective, or wrong. Please use a trackable method and insure items valued over $100.

Original shipping charges are non-refundable.

Restocking fee: Unopened items in their original, sealed packaging are refunded in full (less original shipping). Items that have been opened but are not defective are subject to a 15% restocking fee. There is no restocking fee on items that arrive damaged, defective, or wrong.

Damaged, defective, or wrong items: Please inspect your order when it arrives and contact us within 7 days so we can make it right at no cost to you.

Non-returnable items: Special-order or custom-configured items, and gift cards.

Exchanges: The quickest way is to return the original item and place a new order.

Refunds: Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method; your bank may take several business days to post it. Purchase-order customers will receive a credit or refund per their account terms.

Warranty after 30 days: All products are new and covered by the manufacturer's warranty. After 30 days, please contact the manufacturer for warranty service; we're happy to help you find the right contact.