SmithGear > Returns Form / Policy

Returns Form / Policy

Extended Christmas Returns Policy until 31st January 2010

Make any Christmas gift purchase and you can return your item up until the 31st of January 2010.

With our extended returns policy you can shop early avoiding any last minute stress in the lead up to Christmas safe in the knowledge that, if needed, you can return your purchase at any time in January for an exchange or full refund.

SmithGear provides all of our customers with a 30-Day "satisfaction guarantee."

If you are not satisfied with your purchase for any reason, simply notify us within 30 days of purchase (using the RA# request form below) that you would like to return the product.

We will then e-mail you return instructions (typically within 5 business days) with a specific return mail address and "RA Number". Thank you for your patience.

  • NO RETURNS WILL BE ACCEPTED BEYOND 30 DAYS OF PURCHASE DATE
  • No RETURNS will be accepted without prior authorization.
  • Shipping and handling charges are non-refundable.
  • Return authorization (RA) number must be REQUESTED within 30 days of purchase date.

   ** To REQUEST a RA Number, please CLICK HERE

Customer assumes full responsibility for any return shipping. All merchandise should be shipped via a trackable method and insured for full value.
Outside of 30 days, please contact the manufacturer for warranty support. Most products are warrantied by the product manufacturer for a limited time to cover damage during normal use. These warranties vary from product to product; and from manufacturer to manufacturer. If your merchandise becomes damaged during use, please contact the manufacturer for information and further assistance.

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