SMITHGEAR SHIPPING & OTHER INFORMATION PAGE



CUSTOMER SERVICE QUICK LINKS:



ABOUT SMITHGEAR

We offer a wide variety of unique, hard to find products for small business and the home office. Our vision is to provide the latest in consumer electronics together with a commitment to deliver the highest levels of service, support and quality.

We deliver only the best consumer electronics. All SmithGear products are brand new, factory sealed and covered by manufacturer warranties. SmithGear is owned by PRO3 Communications, LLC and is based out of beautiful Hilton Head Island, South Carolina.

CONTACT SMITHGEAR

  • E-mail is the best way to contact us. We check e-mail every day and respond quickly as possible. You should have a reply within one business day.
  • E-mail us at info@smithgear.com or use our contact form.
  • If you have a question about your order, please make sure your e-mail includes your name and order number.

  • NOTE: Phone hours vary and we urge you to e-mail us your questions or request a call back via E-MAIL. Contact phone is: 1-843-252-0221.

    SmithGear
    20 Towne Dr, #287   ** TO RETURN AN ITEM, CLICK HERE
    (NOTE: NO returns accepted at this address)
    Bluffton, SC 29910

GUARANTEED SATISFACTION

  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the order date for a refund, credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under our "Returning a Purchase".

YOUR PRIVACY IS PROTECTED

  • Protecting your personal information / privacy is very, very important to us.
  • We hate spam! SmtihGear does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We ONLY send emails related to your purchase or inquiry.

ORDERING FROM SMITHGEAR

  • All major credit card orders are accepted on-line.
  • We accept Visa, MasterCard, American Express (AMEX), and Discover.
  • We also accept PAYPAL.
  • We DO NOT accept personal checks, money orders and cashier's checks. We do not accept PO's without prior approval.
  • Ordering over the internet is safe, easy, and totally secure. When you order from SmithGear over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
  • Internet Explorer users should see the LOCK (secure) symbol when you check out.
  • Firefox users should see the unbroken key symbol when you check out.
  • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.

SHIPPING INFORMATION

  • United Parcel Service (UPS) UPS is our primary shipping courier for shipment to all areas within the Continental US.
  • Most orders ship out the same business day (M-F) received.
  • FREE SHIPPING - We pay the shipping cost on all orders of $99 or more to destinations within the continental United States (lower 48 states).
  • There is a $8.95 shipping charge on all orders under $99 to be shipped to destinations within the continental U.S. (lower 48 states).
  • Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
  • Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.

ORDER PROCESSING AND TRANSIT TIMES

The following map shows the number of business days you can expect your package to be in transit when shipping from our warehouse in Austin, Texas via UPS GROUND:



EXPRESS SHIPMENTS, NEXT DAY, 2-DAY & 3-DAY AIR PACKAGES

  • On UPS Next Day, UPS 2nd Day Air and UPS 3rd Day shipments we make all efforts to ship the same day you order.

  • Orders received after 3 pm ET may not ship until the next Business Day.
  • We will contact you if any additional delays are necessary.
  • Large, bulky, or heavy items may incur additional Express (air) Shipping charges.
  • Please be sure you have provided DAY TIME contact information.If we cannot reach you the shipping of your package may be delayed.

INTERNATIONAL ORDERS

We do not ship outside the US at this time. We do not accept International Credit Cards (any funds drawn from Non-US banks). Any orders placed with a Non-US credit card will be automatically canceled.

PRICE CHANGES

Prices on this web site are subject to change without notice. Please e-mail US if you have any questions about prices.

REPORTING DAMAGED GOODS or LOST SHIPMENTS

  • DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
  • Please email us in case of damaged or lost shipments.

RETURNS

TO RETURN an item, go here. Please see our RETURN POLICY for full details and instructions.

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