CONTACT INFOSmithGear
20 Towne Drive
** TO RETURN AN ITEM, CLICK HERE
Suite 287
Bluffton, SC 29910
Phone: 1-877-471-9900 (
see here for phone HOURS
)
** TO CONTACT US, CLICK HERE
E-mail:
RETURNSPlease call us at 1-877-471-9900 or e-mail us at the address above to arrange a return. Please see our
RETURN POLICY for details.
TOP RATED MERCHANT
SmithGear has received a
Yahoo Top Service Award for our excellence in providing products with timely shipping and top customer service.
Read recent customer reviews here. However, in the event you are not satisfied, SmithGear participates a the Yahoo Store program designed to protect the buyer.
YAHOO! BUYER PROTECTION PROGRAM
This program covers any item legitimately purchased through Yahoo! Shopping from SmithGear, as long as that item does not violate our terms of service. This protection covers purchases of up to $1,000. Please see details at the
Yahoo Buyer Protection Program.
$8.95 UPS GROUND FLAT RATE SHIPPING *
SmithGear offers $8.95 flat-rate UPS Ground Shipments.
* PLEASE NOTE this offer does not apply to shipments to
Alaska and Hawaii. Same Day Shipping: UPS Air orders must be received by 4:00 PM EST Monday - Friday.
SHIPPINGUPS is our primary shipping courier. We also offer FEDEX Ground Service. Shipping charges are calculated in real time from actual rates. We cannot service PO Boxes (or APO/FPO). UPS does not ship to PO Boxes or APO/FPO.
ORDER PROCESSING AND TRANSIT TIMESMost orders will ship on the same business day or the next business day. There are always exceptions, and we make no promises to have orders shipped by the next business day.
Transit times count regular business days - Monday through Friday only, and
DO NOT include Saturdays, Sundays or common holidays.
The following map shows the number of business days you can expect your package to be in transit when shipping from Austin, TX via UPS GROUND:
INTERNATIONAL ORDERSWe do not ship outside the US at this time. We do not accept International Credit Cards (any funds drawn from Non-US banks). Any orders placed with a Non-US credit card will be automatically cancelled.