SMITHGEAR SHIPPING & OTHER INFORMATION PAGE



CUSTOMER SERVICE QUICK LINKS:



ABOUT SMITHGEAR

SmithGear offers a variety of unique, hard to find products for the home and office. Most products we carry are not offered in local stores. Our vision is to provide quality products together with a commitment to deliver the highest levels of service and support.

SmithGear was founded in beautiful Hilton Head Island, South Carolina on January 1, 2007. All SmithGear products are brand new, factory sealed and covered by manufacturer warranties.

SmithGear has a Top Service Rating for our excellence in providing products with timely shipping and customer service. We use several verified 3rd party rating and review sites for SmithGear Reviews.

Reviews

CONTACT SMITHGEAR

  • E-mail is the best way to contact us.
  • E-mail us at info@smithgear.com.
  • If you have a question about your order, please make sure your e-mail includes your name and order number.
  • Text us from your SMARTPHONE ANYTIME at (843) 638-3033
  • Reach us by TELEPHONE M-F, 9-5 EST at (843) 638-3033
  • Reach us by FAX ANYTIME at (843) 589-1044

    SmithGear
    20 Towne Dr, #396   ** TO RETURN AN ITEM, CLICK HERE
    (NOTE: NO returns accepted at this address)
    Bluffton, SC 29910


GUARANTEED SATISFACTION

  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the order date for a refund, credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under our "Returning a Purchase".

YOUR PRIVACY IS PROTECTED

  • Protecting your personal information / privacy is very, very important to us.
  • We hate spam! SmtihGear does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We ONLY send emails related to your purchase or inquiry.

ORDERING FROM SMITHGEAR

  • All major credit card orders are accepted on-line.
  • We accept Visa, MasterCard, American Express (AMEX), and Discover.
  • We also accept PAYPAL.

    Visa, MasterCard, Discover, American Express, PayPal, Check

  • We accept Purchase Orders from established Schools, Corporations, Organizations, Hospitals and the Government. Email PO's to: INFO@SMITHGEAR.COM .
  • PayPal account holders may pay with your BANK, please check your PayPal account for this option.
  • Ordering over the internet is safe, easy, and totally secure. When you order from SmithGear over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
  • Internet Explorer users should see the LOCK (secure) symbol when you check out.
  • Firefox users should see the unbroken key symbol when you check out.
  • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.

SHIPPING INFORMATION

  • United Parcel Service (UPS) UPS is our primary shipping courier for shipment to all areas within the Continental US.
  • Most orders ship out the same business day (M-F) received.
  • FREE SHIPPING - We pay the shipping cost on all orders of $99 or more to destinations within the continental United States (lower 48 states).
  • SHIPPING - There is a $8.95 shipping charge on all orders to be shipped to destinations within the continental U.S. (lower 48 states).
  • Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
  • Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.

ORDER PROCESSING AND TRANSIT TIMES

The following map shows the number of business days you can expect your package to be in transit when shipping from our warehouse in Austin, Texas via UPS GROUND:



EXPRESS SHIPMENTS, NEXT DAY, 2-DAY & 3-DAY AIR PACKAGES

  • On UPS Next Day, UPS 2nd Day Air and UPS 3rd Day shipments we make all efforts to ship the same day you order.

  • Orders received after 3 pm ET may not ship until the next Business Day.
  • We will contact you if any additional delays are necessary.
  • Large, bulky, or heavy items may incur additional Express (air) Shipping charges.
  • Please be sure you have provided DAY TIME contact information.If we cannot reach you the shipping of your package may be delayed.

INTERNATIONAL ORDERS

We do not ship outside the US at this time. We do not accept International Credit Cards (any funds drawn from Non-US banks). Any orders placed with a Non-US credit card will be automatically canceled.

PRICE CHANGES

Prices on this web site are subject to change without notice. Please e-mail US if you have any questions about prices.

REPORTING DAMAGED GOODS or LOST SHIPMENTS

  • DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
  • Please email us in case of damaged or lost shipments.

RETURNS

TO RETURN an item, go here. Please see our RETURN POLICY for full details and instructions.

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